Yahoo DSL

Okay, so I'm currently a yahoo dsl customer. Been one for 2 years now. When I signed up it was $19.99/mo for a year service. Well, when we moved, they automatically renewed my contract under the promotion they had at the time which was $14.95/mo for a year contract. Silly me, I assumed that when my contract would be up again for renewal they would just sign me up for the current promotion of $12.99. So when I got my July bill today I noticed it was still the old price. It's less than $2...but hey! $2 is $2! So I called to see what was going on and she said that the $12.99 promotion was online only and only for new customers. But that I could sign up for their other promotion which I qualified for which was $14.99/mo.

Okay...so I'm feeling a little perplexed here. I mean why would I change my contract to pay 4 cents more a month for this service? granted it's 4 cents. but the logic behind me changing my contract eluded me. Who renews and pays more? So I ask her why she's telling me to renew for this promotion and she says the way it would appear on my bill would be different. That I would be getting the service for $29.99 with a $15 credit every month for 12 months.

Okay...but I'm currently getting a bill for $49.95 every month with a $35 credit...this still mathematically adds up to less than what she wants me to sign up for. I tell her this. She says "yes, but the service will be a $29.99 charge instead of the $49.95"

At this point I'm totally confuzzled. So I ask what will happen if I don't Re-up. She finally tells me that if I don't sign the new promotion that the $35 credit will go away and I'll be stuck with the full charge of the service. AHA!!! Now I understand! So I renew my contract and all is happy in the land of internet connections for me once again.

Now why couldn't she have told me that I'd be paying full charge next month if I didn't renew instead of giving me crazy non sensical mathematics?